On October 10th, SriLankan Airlines flight UL 190 from Dhaka, Bangladesh, en route to the Maldives, proved once again why the airline’s cabin crew has earned the accolade of the “World’s Friendliest Crew.”
The flight, which had departed six minutes ahead of schedule with a full load of passengers, experienced a unique situation shortly after pushback. Among those on board was Gomez Denis, who was traveling with his family for a vacation in the Maldives. During taxi, Mr. Denis received a devastating phone call, informing him of the sudden passing of his beloved father.
In a state of grief, Mr. Denis informed the cabin crew of his tragic news. The crew, demonstrating their hallmark empathy and professionalism, immediately relayed the message to the flight’s captain. In a show of quick decision-making and compassion, the captain contacted air traffic control to request permission to return to the gate.
Thanks to the swift collaboration between the cabin crew and the captain, the aircraft was able to return to the terminal. Mr. Denis and his family were then able to disembark and make their way back home, allowing them to be with their loved ones during this difficult time.
This heartwarming incident exemplifies SriLankan Airlines’ unwavering commitment to going above and beyond for its passengers, reaffirming its place as an airline known not just for service, but for genuine human kindness in the moments that matter most.
